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Returns & Refund Policy

Fair and transparent refund process

General

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the RNG Globe Platform, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.

This cancellation, replacement, return and refund policy ("Policy"), together with the Terms sets out our procedures and policies in accepting Product cancellation, replacement, return and refund thereof.

Applicability of Policy

By agreeing to use RNG Globe Platform and/or initiating a request for purchase of Product(s) on the RNG Globe Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the RNG Globe Platform.

Please note that we may from time to time change the terms of the Policy that govern your cancellation, replacement, return and refund of an order for Products on RNG Globe Platform.

Cancellation of Products

Orders cannot be cancelled once the package is "Out for Delivery". You can track your order under 'My Order' section of your account on Platform.

Return Process

You may initiate the request for return of the product within 7 days from date of delivery (Return Period) if:

You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard in the RNG Globe customer care.

Refund Terms

  • Un-broken seal pack: 100% refund will be issued
  • Defects, damages or inaccuracy due to our default: 100% refund after verification
  • Broken seal return: 25% deduction as penalty, 75% refund issued
  • Missing items from original pack: Appropriate penalty will be issued

We do not make any cash refunds. The amount will be refunded to you within 7 (seven) working days into the original mode of payment chosen by you.